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AFFORDABLE CONNECTIVITY PROGRAM

Your internet could be FREE!

SAVE $30/MO ON
ALTHEA INTERNET

The Affordable Connectivity Program (ACP), managed by the FCC, is designed to make the internet more accessible to everyone.  Under this program, eligible households can receive a credit of up to $30 towards their internet bill. Tribal households can receive up to $75.

Only eligible households may enroll.

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WHO IS ELIGIBLE?

To receive the ACP benefit, you must meet one of the following requirements:

Your total household income is at or below twice the federal poverty level. ($55,000 a year for a four-person household or $27,180 a year for one person).

You are a recipient of qualifying federal assistance programs like Lifeline, SNAP/EBT, Medicaid, or free & reduced-price school lunch.

Only eligible households may enroll.

ACP Eligibility

HOW DO I APPLY?

Applying for the ACP benefit is simple! In just 3 steps you could be getting Althea internet for free!

1

See if you qualify.

Click here for full eligibility requirements. This link will take you off-site.

2

Apply for the ACP.

You can apply online, by mail, or by getting assistance from Althea staff.

3

Let us know!

Email your first and last name, address, phone number, and approval code to hello@althea.net

FREQUENTLY ASKED QUESTIONS

  • What’s the Affordable Connectivity Program?
    The Affordable Connectivity Program (ACP) is a $14 billion program that is replacing the Emergency Broadband Benefit (EBB) Program. Eligible low-income households that qualify based on Federal Government rules can save up to $30 per month on internet. Residents on Tribal lands can save up to $75 per month. This program makes the internet more accessible to low-income Americans.
  • How long will the monthly Affordable Connectivity Program credit last?
    The Affordable Connectivity Program is a longer-term program that is anticipated to last until the federal government funds are depleted.
  • What happens after the Affordable Connectivity Program ends?
    Based on Federal Government rules, the monthly credit will continue for qualified households until the federal funding for the Affordable Connectivity Program is depleted. When the Affordable Connectivity Program ends, your bill will continue to reflect the services and pricing as of that date without the Affordable Connectivity Program credit. This means that you'll be charged the regular, undiscounted, rate for Althea internet, and you'll be subject to our regular terms and conditions. If you're having trouble paying your bill, please call us at any time to review available options to lower your bill.
  • What if I was enrolled in the Emergency Broadband Benefit Program?
    The Affordable Connectivity Program (ACP) has replaced the Emergency Broadband Benefit (EBB) Program. Households enrolled in the EBB Program that qualified have transitioned to ACP.
  • How do I apply for the Affordable Connectivity Program with Althea if I already use Althea?
    You, or the Althea account owner if that’s not you, will first need to get an Affordable Connectivity Program approval from the National Verifier at ACPBenefit.org. The approval can be received in the form of an online approval notice (take a screenshot), an email, or a letter. You, or the Althea account owner if that’s not you, will then need to send an email to hello@althea.net with your first and last name, address, phone number, & approval code.
  • How do I apply for the Affordable Connectivity Program with Althea if I want to switch to Althea?
    If you're not currently an Althea member, you live in one of our service areas, and you meet at least one of the eligibility criteria listed above, you'll first need to apply for ACP here. Once you have been approved to receive the ACP credit, you will need to send an email to hello@althea.net with your first and last name, address, phone number, & approval code. An Althea representative will then reach out with more instructions.
  • How long will it take to find out if my Althea Affordable Connectivity Program application has been approved?
    It may take us up to 5 business days to review and process your application. We’ll notify you of our decision at the email address or phone number you provided within 5 business days.
  • Can I re-apply for the Affordable Connectivity Program with Althea if my application was not approved?
    Of course! If you believe you're eligible to participate in the Affordable Connectivity Program with Althea, please re-apply here.
  • Can I transfer my Affordable Connectivity Program credit from another service provider to Althea?
    Yes! If you're receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Althea, which means you'll lose the benefit with your current provider once you're enrolled with Althea. A household can only receive one Affordable Connectivity Program credit at a time. An Althea representative will reach out upon enrollment for any necessary information.
  • I received an email saying my household information is already tied to another participant in the program. What do I do?
    If you or someone in your household are receiving an Affordable Connectivity Program credit with another service provider, you may ask us to transfer your benefit to Althea, which means you'll lose the benefit with your current provider once you are enrolled with Althea. A household can only receive one Affordable Connectivity Program credit at a time.
  • Does the Althea account owner need to apply for the Affordable Connectivity Program?
    Yes, the Althea account owner should apply for the Affordable Connectivity Program benefit. The Althea account owner should first obtain a National Verifier approval at ACPBenefit.org and then the Althea account owner should send an email to hello@althea.net with their first and last name, address, phone number, & approval code.
  • What if the Althea account owner doesn’t qualify for Affordable Connectivity Program?
    If the Althea account owner does not qualify for the program, the Althea account owner may transfer account ownership to the qualified household member by sending us an email at hello@althea.net or calling/texting us @ 866-425-8432.
  • Who can I contact with help on my National Verifier approval?
    For help with your National Verifier approval, contact the Affordable Connectivity Program Support Center for assistance by calling 877.384.2575 or by email at ACPSupport@usac.org.
  • After being approved, can I choose to no longer receive the Affordable Connectivity Program credit?
    If you decide you no longer wish to receive the Affordable Connectivity Program credit, or you need to tell us you're no longer eligible, send us an email at hello@althea.net or call/text us at 866-425-8432.
  • Can I transfer my Affordable Connectivity Program credit to another person or household?
    The Affordable Connectivity Program is limited to one per household and isn't transferable to another household or another individual even if they may qualify.
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